It's simple. If you are not satisfied with a product, and haven't used it, just return in within 30 days of the date of your invoice for your money back.

If an item breaks within 5 days of its receipt, contact us for an Return Authorization number and ship it back in its original packaging with all pamphlets, etcetera. This policy is for any items EXCEPT electric, cordless, and air tools. For those items, see our special return policy below.

Contact us at 800-429-3289, or by email at Service@ArizonaTools.com, to obtain a 'Return Goods Authorization' prior to returning the item. Well require the following information:

1. Order number
2. Product name, number, and other information to clearly identify it to us.
3. Why you'd like to return the item (we shipped the wrong item, you didn't like it, it's ugly, doesn't work, it's cracked, ..., anything to alert us as to the reason. Don't be vague.)

When shipping the item to us, follow these instructions:

1. Print-out the email we sent you with the RGA, and place a copy in the box (or write us a note with the RGA number we provided you, along with the order number, your name and phone).
2. Insure the item for its full value because you'll be responsible for delivery to us.
3. Ship it to us within 10 days of receiving the RGA.

Return Policy for Mis-Shipped and Warranty Claims
If we've shipped you the wrong product, we'll pay for your return shipping and for shipping of its replacement to you.

Now, if you discover the item is defective AFTER 5 days, you must contact the manufacturer and return the item to them (their telephone numbers are available via the Warranty Information link at the bottom of our website pages). Working with the manufacturer is now standard practice in the tool industry as a means of reducing replacement time and handling costs. If the manufacturer is uncooperative, call us and well go to bat for you.

Return policy for electric, cordless, and air tools.
Over the years we found that some customers purchased electric, cordless, or air tools for a single project and then abused our 'No Questions Asked' return policy for a full refund. This resulted in hundreds of tools we were unable to sell as new products. Naturally, this caused us to have to pass these additional costs on to you, the purchasing customer. So, to keep our prices as low as possible, we now no longer refund on these items, even if it's broken within 5 days of receipt. If you buy a electric, cordless, or air tool you do, however, still have full warranty coverage from the manufacturer and may seek a repair or refund directly from them in the usual manner (see our Warranty Information link on our website. As always, we'll always stand behind you if you need our assistance.